THE PRINCIPLES OF OUR OPERATIONS
Our employees are experts in their field and understand the special needs of our customers. To keep up with the development of our customers’ business, we deliver and maintain material and data-flow management systems that ensure a lasting competitive edge.
The service concept is always tailored to the customer’s specifications.
We usually apply the following steps in our work:
1. Preliminary planning
In the preliminary planning stage, our experts work alongside the customer to specify the key processes and functions to be optimised and discuss any possible special needs of the customer. On the basis of these discussions, we draft a pre-planning report covering one or more solution alternatives, together with a preliminary schedule and cost estimates; any possible additional system components; and a summary of the benefits attainable.
This report provides a solid basis for the next steps in your intralogistics renovation project and the determination of further details as needed.
The project definition contains a detailed description of the indoor logistics control system to be implemented. This document describes in detail the functions of the system, interfaces with other systems, the hardware environment, and the testing and implementation procedures. The definition document serves as a guide during the implementation.
It takes competent professionals to make any software or system project a success. Each of our staff is an expert in his or her field. Their many years of experience and knowledge of many, quite different industries are the best possible guarantee of successful system deliveries.
Implementation alternatives: agile or cascading?
Alongside the customer, we decide on the type of implementation most suitable for each project. The alternatives are agile and cascading.
Agile implementation is performed in several 2–4-week phases (called sprints); the customer participates in the definition and testing in each phase. This model provides the customer with concrete results quickly. Planning, documentation, and programming are optimised in the course of the process.
The cascading model is based on more detailed definitions, and execution involves longer, more substantial units. The actual launch is usually performed as a single step.
No matter which implementation model is chosen, customer satisfaction is always our main focus.
Our project procedure:
– Agreeing on clear targets
– Assigning designated customer contact persons
– Employing flexible and dynamic work methods
– Making regular reports and applying a proactive approach
4. Implementation services
To ensure trouble-free operation, each of our systems is implemented by experienced in-house staff. Before launching the new system, we draft a start-up plan jointly with the customer, taking into account any possible special needs.
Thanks to decades of implementation experience, we can even perform system launches during normal production and warehouse operations if necessary. When bringing a new system into use, we always strive to adhere strictly to the schedule while keeping implementation costs and any disturbances to the customer’s operations to a minimum.
In addition to our on-site training after the implementation, our experts are available for post-launch telephone support whenever needed. In cases of smaller system components, start-up can be performed via a safe remote connection from our office.
In connection with every new system delivery, we draft a detailed user-training plan, working with the customer. This plan specifies the employee groups to be trained, along with the dates and scope of the training. As a general rule, training is performed in two phases. The basic system training takes place before the implementation. On this occasion, a preliminary version of the manual is handed out to the future users. Upon implementation, a more in-depth training session deals with concrete situations that users will encounter in their daily work.
Sufficient training is necessary to ensure error-free use of the system and its seamless adoption in the customer’s business processes. Administrators receive additional instructions that enable them to train future users themselves.
We also offer separate customer-specific training sessions for users of our systems. The content of these is always determined case-specifically.